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Complaints data

Firm name UK General Insurance Limited
Other firms included in this report n/a
Period covered in this report 01 April 2011 - 30 September 2011
Brands/trading names covered Acumus Insurance Solutions, Benefits Alliance, Cancellation Plan, Group Travel Plan, Guardstone, Guardstone Insurance, Holidayplan, Isles of Scilly Travel, Mortice Landlords Insurance, Online Underwriting, Primary General Insurance, Primary General Online, Primary Insurance, Primary Social Housing Insurance, Primary Travel Insurance, Simple Caravan Insurance, Simple Landlords Insurance, Simple Rent Guarantee, Simple Rent Guarantee Insurance, Simple Tenants Referencing, Simple Travel Insurance, Spectrum Commercial, Spectrum Commercial Line, Tourplan, TPS (Insurance Admin Services), Travel Plan Online, Travel Plan Direct, Travel Plan Direct Backpacker, Travel Plan Direct Prime, UK General, Weddingplan

  Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Last updated: 27.01.12
Banking - - - -
Decumulation, life and pensions - - - -
General insurance and pure protection 746 694 98% 65%
Home finance - - - -
Investments - - - -