OpenContact is an outsource contact centre and fulfillment business, based in Norwich. The family run and owned business was established in 2000 and currently employs 70 staff.
OpenContact provides inbound and outbound customer contact & fulfillment services to a wide variety of organisations including insurance providers, e-commerce retailers, charities and travel & leisure companies. Activities undertaken by the organisation range from sales processing, customer enquiry handling and message taking, through to document fulfillment, database management and bulk mailings. OpenContact can handle customer contacts via the telephone, email, web, fax and post, and have sophisticated, fully web-enabled technical set-up to support all services and requirements.
UK General contracted OpenContact as an Appointed Representative in September 2009, to deliver the call centre and policy administration services for their own and third party brand business. Having previously undertaken these activities in-house, UK General selected OpenContact as its outsource partner, in part due to OpenContact's location, which enabled the in-house team to transfer to the employment of OpenContact, ensuring the continuance of a high-quality, effective and consistent service. The partnership also allows for continued service improvements, added value and innovation, delivered against the background of strong service level agreements and compliant management principle, the benefits of which can be passed on to UK General's clients and customers.
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UK General is a trading name of: Acumus Insurance Solutions Limited (Co No: 03487744, Firm No: 309647) | Primary General Insurance Limited (4401961, 308347) | Rural Insurance Group Limited (2207611, 308317) | TPS (Insurance Admin Services) Limited (02587396, 311788) UK Underwriting Limited (4506493, 310101) who are all authorised and regulated by the Financial Services Authority. Registered in England and Wales. Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire, LS10 1RJ.