Services
Account management
UK General has an experienced account management team who work with clients to maintain and grow business post-launch. The team actively supports clients to improve their sales performance and earning potential.
Broking
UK General can provide dedicated, regionally-based underwriters to offer flexibility and quick response. This ultimately results in a better service for you and your clients.
Business development
UK General holds significant expertise in new business development, working in partnership with our clients to identify new opportunities for income potential. Our experience ensures we are able to deliver insurance programmes efficiently enabling our clients to optimise business opportunities.
Claims handling
UK General has claims operation that allows for continual improvement in the way in which claims are handled, therefore allowing our brokers to offer a better service to their clients.
We offer a responsive, individual and personalised UK-based claims service with a no ‘scripted’ claims handling procedure.
Employment and health & safety
UK General offers employment and health & safety support services as online support backed up by telephone advice. This includes documents, fact sheets, forms, handbooks, letters, policies and templates, in addition to unlimited access to a 24/7 resource and advice line.
Marketing services
UK General has a team of marketing professionals with significant experience of financial services marketing who advise and assist with the planning and implementation of integrated marketing programmes both on and offline.
Online trading
UK General offers an innovative, best in class, self-service online trading system for a wide range of niche insurance products, designed specifically for insurance brokers and the intermediary market.
We also specialise in developing bespoke scheme-based solutions to insurance brokers and the affinity marketplace. Our scheme solutions empower partners to trade through their own brand and enables them to set and control premiums.
Product development
The underwriters at UK General are able to offer clients a range of tailored personal lines and specialist insurance products.
Risk and audit
UK General’s Risk Management & Audit functionality is committed to high standards of corporate governance ensuring that our compliance and risk assessment strategy is implemented from the top down. We maintain a constant watch on regulatory change to assess the potential impact on the business and our partners, and provide compliance support and advice in all areas of the product cycle.
Sales and service call centre
Sales and service is delivered through Open Contact, our group call centre operation in Norwich.
Underwriting
The fundamental element of UK General is underwriting, so it is crucial that we do this well and meet your expectations. We aim to give you access to experienced underwriters, a flexible solution-based approach and effective decision making.