| UK General Insurance Limited | |
|---|---|
| Other firms included in this report | None |
| Period covered in this report | 1 April 2021 to 30 September 2021 |
| Brands/trading names covered | UK General, WeddingPlan, CaravanPlan Insurance, Asian WeddingPlan Insurance, PedalPlan Insurance, WeddingPlan Insurance, MilitaryPlan Insurance |
| Number of complaints opened by volume of business (per 1,000 policies sold) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened | |
|---|---|---|---|---|---|---|---|
| Banking and Credit Cards | - | - | - | - | - | - | - |
| Home Finance | - | - | - | - | - | - | - |
| Insurance and Pure Protection | 2.96% | 1252 | 1412 | 12.53% | 77.76% | 41.36% | Product Performance, Other General Admin/Customer Service |
| Decumulation and Pensions | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - |
| Credit Related | - | - | - | - | - | - | - |