UK GENERAL INSURANCE LTD PRIVACY NOTICE
Purpose of this notice
This privacy notice is relevant to anyone who uses our services, including policyholders, prospective policyholders, and any other individuals insured under a policy. We refer to these individuals as "you/your” in this notice.
We are dedicated to being transparent and this privacy notice tells you what we do with the information that we collect about you.
We process your personal data in accordance with the relevant data protection legislation. We are the data controller for the data that we process about you and we will not collect any information from you that we do not need for the purpose of administering your insurance policy. There may be additional data controllers, such as the agent you purchased your insurance policy through or the insurer/s.
We are UK General Insurance Ltd, referred to as “we/us/our” in this notice. Our data controller registration number issued by the Information Commissioner’s Officer is Z7739575. Our registered address is: 3.1 Carrwood Park, Selby Road, Swillington Common, Leeds, LS15 4LG.
Anything you are not clear about
If you have any questions, or if there is anything that you are unclear about, please contact us at email@example.com and we will be happy to answer any queries you may have concerning this privacy notice or the way we process your personal data.
Why is your personal data required?
The provision of your personal data is necessary for us to administer your insurance policy and meet our contractual requirements under the policy.
If you fail to provide the data, it may mean that you are unable to exercise your contractual rights, including claiming under the policy. This would also hinder our ability to administer your insurance policy.
We may collect the following personal data about you:
When you have purchased an insurance policy through one of our agents, you provide your personal data which may include the following categories:
We may collect your personal data from others in the instance that you are a joint or additional insured party we may collect information about you from the policyholder
Special personal information
We may process some special categories of your personal data, such as information about your health. If applicable, we may use information about a child, where the child is insured under a policy.
We collect this data as we are required to use this information as part of your insurance quotation or insurance contract with us. We may also process the data where it is necessary for a legal obligation, or as part of the establishment or defence of a legal claim.
We also process special categories of your personal data as it is in the substantial public interest and it is necessary: i) for administering your insurance policy; or ii) to prevent and detect an unlawful act (e.g. fraud).
Why do we process your data?
We use your personal data to meet our obligations in our contract of insurance with you.
When you request to purchase an insurance policy from one of our agents, and they transfer the data to us, we use information about you to provide the agreed service, including if you make a claim.
As part of our duties involved with providing insurance services, sometimes we are required by law to use information about you:
We can use your personal data in this way because we are required to do so by law.
We may share your information with other public bodies, including the police to detect and prevent fraudulent claims and/or activities.
We may use your information to improve our services.
We can use your personal data in this way because it is in our legitimate interests to provide the services in the most efficient way. We will always ensure that we keep the amount of your personal data that we collect and the extent of any processing to the absolute minimum to achieve this efficiency.
How do we protect your data?
We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by unauthorised individuals.
How long do we keep your data for?
As a rule, we will keep your personal data for seven years following the end of your relationship with us, as it is likely that we will need the information for regulatory reasons or to defend a claim. However, there may be exceptions where we need to keep your personal data for longer, such as where your policy contains employer’s liability cover.
We will also retain data in an anonymous form for statistical and analytical purposes.
Following the end of the retention periods, your personal data will be securely destroyed.
Who might we share your data with?
Your personal data may be shared with the following categories of third parties:
Do we share your data outside of European Economic Area (EEA)?
The personal data that we process to administer your insurance policy will not need to be shared with other organisations outside the EEA.
When do we make automated decisions about you?
Our agents may make automated decisions about you and the automated decision may impact the level of premium you will pay or the type of product that we can offer to you.
However, we will not make any automated decisions about you once the information is transferred to us.
Your rights as a data subject
We thought it would be helpful to set out your rights under the relevant data protection legislation. You have the right to:
Please see https://ico.org.uk for further information on the above rights. You may also contact us at firstname.lastname@example.org for further information.
You have a right to complain to the Information Commissioner’s Office about the way in which we process your personal data. Please see https://ico.org.uk